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Quality
"Quality means the client comes back - not the product."
Nearly all our translators, DTP staff and software developers work on our premises. We prefer not to outsource any projects. We consider this solution to be vital for providing translation services of high quality.
Our roughly 60 permanent employees, as well as all our freelancers, have a university degree in a technical field and/or industry-specific knowledge and translate exclusively into their native languages.
Quality assurance
We have developed AI-based tools that allow us to make quality measurable. Our software not only examines formalisms, but the consistency of stylistic specifications as well.
Depending on how low the percentile of warnings and error messages is, the lower the quality of the translation is.
The examination checks for example
- Formalisms
- Spelling
- Style
- Linguistic consistency
- Terminology
- Correct numbers and dimensions
- Validity of formats
In-house philosophy
We process your orders primarily in our own offices. The project management, translation/localisation, quality assurance, desktop publishing and software engineering departments are all in-house at our Berlin location.
- Low interface losses
- High level of data security
- Quick processing
Competency teams
To offer you the best possible service, your projects are always handled by a single competency team. A competency team consists of 3 or 4 employees who serve you as permanent contact partners. In this way, we are able to ensure short reaction and processing times when handling your orders.
- Support by a permanent team
- 3–4 employees per competency team
- Short reaction and processing times
- High level of availability of contact partners
Seamless integration into your processes
Not all tasks involved in technical translations and software localisation can be performed with standard software applications available on the market.
To ensure seamless integration into your production process, our engineering division will develop optimal solutions for your workflow.
- Automated processes
- Quick processing
- Elimination of sources of error
- Low project management costs
- Processing of special formats
Translation memory systems
We use translation memory systems for our translations. These systems enable us to dramatically rationalise the translation process through creating a terminology database and the ability of translation memory systems to recognise any text passage that has previously been translated.
We have extensively expanded the scope of application options of such systems by adding our self-developed tools. This production process ensures consistency of the translation and of the terminology, both between the various components of one project (user manual, maintenance manual, etc.), as well as between various projects (previous version, updates).
Advantages of translation memory systems
- Cost reduction up to 60 %
- Shorter processing times
- High level of consistency regarding terminology and style
- Computer-aided quality assurance
- Preservation of the document formatting through separation of contents and layout
- Import of available translation memories or reference material possible
Additional options offered by our FELIX technology
- Context-sensitive preliminary translation for additional cost savings of up to 80 %
- AI-based, consistency and stylistic check
- Customised quality checks
- Networked collaboration of any number of translators on one project without adversely affecting quality
- Seamless integration into your processes and customised workflow
- Provision of your terminology data by means of a web portal